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By Thomas H. Davenport

This is a no-nonsense advisor to the advantages and pitfalls of enterprise-wide info structures. what percentage companies might doubt the promise of an built-in company process (ES)? no longer many, judging through a $15 billion undefined. the mix of an ES as a platform for organizational info and web know-how for having access to it provides as much as definitely the right answer for company-wide info sharing in actual time. now not unusually, small and big businesses all over the world are both contemplating an ES, within the technique of imposing one, or dwelling with the consequences. but, says Tom Davenport, until managers view ES adoption and implementation as a enterprise selection instead of a know-how determination, they're risking sadness Mission Critical provides an authoritative and no-nonsense view of the ES possibilities and demanding situations. Suggesting ESs aren't definitely the right selection for each corporation, the writer presents a suite of guidance to assist managers overview the advantages and hazards for his or her organisations. to achieve success, argues Davenport, a firm needs to make simultaneous alterations in its details platforms, its company strategies, and its enterprise method. Such adjustments are defined intimately with huge examples from genuine firms. Bolstering his rivalry that ESs might be seen as company vs. know-how initiatives, Davenport spells out the explicit enterprise switch goals that are supposed to be formulated prior to ES adoption and monitored all through its implementation. the 1st strategic consultant to the ES choice, Mission Critical can be essential to normal managers and knowledge expertise experts in any respect phases of the implementation process.

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